About the Role
- BiPlus is looking for an experienced Merchandising Lead to lead the Merchandising Operations team within our eCommerce Operations Centre of Excellence (CoE), supporting a major international client.
- The project focuses on operating a large-scale, multi-country eCommerce platform built on SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM), serving eight markets across Southeast Asia and Oceania.
- This is a senior leadership role requiring deep SAP Hybris merchandising expertise, strong operations management experience, and proven ability to lead large teams in an enterprise environment. You will be responsible for merchandising service delivery, operational quality, team performance, and customer satisfaction while ensuring compliance with SLAs.
Key Responsibilities
- Merchandising Leadership & Team Management: Lead and manage a large Merchandising Operations team through four Sub-Leads, overseeing team structure, resource allocation, performance management, coaching, and capability development.
- eCommerce Merchandising Operations: Oversee product configurations, pricing, promotions, discounts, vouchers, inventory, and content management across eight international markets using SAP Commerce Cloud (Hybris), AEM, and Shop App CMS.
- Service Delivery & SLA Management: Take ownership of Merchandising SLAs, monitor operational performance, manage workload and priorities, and ensure timely and accurate delivery of business requests.
- Quality Control & Change Management: Establish and enforce quality control processes, approval workflows, and risk-based validation to ensure accurate business configurations before production deployment.
- Incident & Problem Management: Lead the resolution of critical merchandising incidents, conduct root cause analysis (RCA), implement corrective actions, and prevent recurring operational issues.
- Cross-functional Collaboration: Work closely with the QA Lead, Tech Lead, Service Delivery Manager, and other CoE teams to coordinate business configurations, testing, system changes, and production releases.
- Stakeholder Management & Reporting: Communicate directly with regional headquarters (RHQ), international stakeholders, and market representatives to review operational performance, resolve escalations, and improve service quality.
- Process Improvement & Knowledge Management: Develop and maintain operational procedures, market-specific guidelines, checklists, and best practices to continuously improve team efficiency and service quality.
Compensation & Benefits
- Salary: up to VND 130 million/month, with 15 months of salary per year.
- Shift Allowance: Additional allowances for shift-based work.
- Salary Review: Annual performance evaluations and salary reviews.
- Health & Statutory Benefits: Annual health check-ups, social insurance, and public holidays in accordance with Vietnamese labor laws.
- Global Projects: Opportunities to work on large-scale projects for leading international clients and global enterprises.
- Technical Challenges: Exposure to enterprise-scale systems and opportunities to solve complex technical and business challenges.
- Agile Working Environment: Work in autonomous, flexible, and high-performing Scrum teams following Agile/Scrum methodologies.
- Company Culture: Enjoy a young, dynamic, open, collaborative, and international working environment.
Working Location
- BiPlus Hanoi Office: Floors 3–6, 85 Tran Thai Tong Street, Cau Giay District, Hanoi, Vietnam.
Working Hours
- Monday to Friday, plus 2 Saturdays per month, following the project’s shift-based work schedule.
Application Contact
- Ms. Luyen – BiPlus Recruitment Team
- Email: [email protected]
- Phone: 0969 059 356 (Zalo, WhatsApp)
