About the Role
- BiPlus is looking for an IT Communicator – Thai to join our eCommerce Operations Centre of Excellence (CoE), supporting a large-scale, multi-country eCommerce platform for a global enterprise client.
- This role combines Thai-language business communication with hands-on eCommerce platform operations. You will serve as a key contact point for Thai-speaking business users, receiving and clarifying requests, coordinating with technical teams, and directly handling operational tasks related to products, pricing, promotions, and online store management.
- The platform is built on SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM). Prior experience with these technologies is an advantage but not mandatory, as training will be provided.
Key Responsibilities
- Client Communication: Act as the primary communication contact for Thai-speaking business users, clarify requirements, provide updates, and respond to operational inquiries.
- Ticket Management: Receive, analyze, process, and track service requests and incidents through Jira, ensuring timely resolution in accordance with agreed SLAs.
- eCommerce Operations: Set up and maintain products, pricing, inventory, promotions, vouchers, and online store content on the eCommerce platform.
- Requirement Coordination: Translate and communicate business requirements between Thai-speaking users and internal technical and operations teams to ensure accurate execution.
- Issue Resolution: Investigate operational issues, coordinate with relevant teams, and follow up until resolution.
- Quality & Launch Support: Verify configurations, support business validation testing (BVT), and assist with product launches and promotional campaigns.
- Documentation & Reporting: Prepare operational documentation, meeting notes, progress updates, and user guidelines in Thai and English as required.
Requirements
- Language Proficiency: Fluent Thai in all four skills (listening, speaking, reading, and writing), with native or near-native communication proficiency.
- Candidate Background: Open to Vietnamese candidates proficient in Thai and native Thai speakers willing and eligible to work in Vietnam. Native Thai candidates must have strong English communication skills.
- Experience: 6 months to 4 years of experience in IT communication, translation/interpretation, eCommerce operations, application support, or related roles.
- Domain Knowledge: Basic understanding of eCommerce operations, including product management, pricing, promotions, inventory, and order processing, or willingness to learn.
- Technical Skills: Good Microsoft Excel/Google Sheets skills; familiarity with Jira, Confluence, or eCommerce platforms is an advantage.
- Communication Skills: Strong interpersonal skills, with the ability to communicate professionally with international clients and technical teams.
- Working Style: Detail-oriented, proactive, and able to handle multiple requests while meeting deadlines and SLAs.
- Flexibility: Willingness to support occasional weekend or after-hours activities during major product launches and campaigns.
Nice to Have
- Experience with SAP Commerce Cloud (Hybris), Adobe Experience Manager (AEM), or other eCommerce platforms.
Compensation & Benefits
- Salary: Up to VND 30,000,000/month, depending on qualifications and experience.
- Bonuses: Quarterly performance bonuses and year-end bonuses (equivalent to 1–3 months’ salary).
- Salary Review: Annual performance evaluation and salary review.
- Health & Statutory Benefits: Annual health check-ups, social insurance, public holidays, and other benefits in accordance with Vietnamese laws and Company policies.
- Global Projects: Opportunities to work directly with international clients on large-scale enterprise eCommerce platforms.
- Professional Development: Hands-on training in SAP Commerce Cloud (Hybris), AEM, eCommerce operations, and IT business processes.
- Agile Working Environment: Work in collaborative, autonomous, and high-performing Agile/Scrum teams.
- Continuous Learning: Access to training programs, mentoring, coaching, company learning hours, and professional development activities.
- Company Culture: A young, dynamic, and international working environment with company retreats, team building, picnics, and other engagement activities.
- Career Growth: Opportunities to develop towards Senior IT Communicator, eCommerce Operations Specialist, Business Analyst, or Team Lead roles.
Working Location
BiPlus Hanoi Office – Floors 3–6, 85 Tran Thai Tong Street, Cau Giay District, Hanoi, Vietnam.
Working Hours
- Monday to Friday: 08:00–12:00 and 13:30–17:30.
- Work two Saturdays per month, according to the company’s work schedule.
Application Contact
Ms. Luyen – [email protected] – 0333033848 (Zalo, WhatsApp).
