About the Role
- BiPlus is looking for an experienced QA Lead to lead the Quality Assurance team within our eCommerce Operations Centre of Excellence (CoE), supporting a major international client.
- The project focuses on operating a large-scale, multi-country eCommerce platform built on SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM), serving eight markets across Southeast Asia and Oceania.
- This is a hands-on leadership role requiring strong SAP Hybris expertise, QA management experience, and a deep understanding of eCommerce business operations. You will be responsible for QA strategy, testing standards, team performance, and ensuring platform quality while meeting operational SLAs.
Key Responsibilities
- QA Leadership & Team Management: Lead and manage the QA team, including QA Sub-Leads and QA Engineers; oversee resource planning, performance management, coaching, and team development.
- QA Strategy & Quality Standards: Define and maintain QA strategies, risk-based testing approaches, QA matrices, test cases, checklists, and quality control standards across all eight markets.
- eCommerce Quality Assurance: Oversee testing of product pricing, promotions, discounts, vouchers, inventory configurations, and other merchandising activities on SAP Hybris before go-live.
- Regression & Sanity Testing: Lead business validation testing, regression testing, production sanity testing, and quality verification for system enhancements, releases, and major promotional campaigns.
- Defect Management & Continuous Improvement: Drive defect analysis, root cause analysis (RCA), corrective actions, and continuous improvement to minimize production defects and recurring quality issues.
- SLA & Operational Management: Monitor QA performance, manage testing priorities and resources, and ensure timely quality checks without impacting business deadlines and SLAs.
- Stakeholder Collaboration & Reporting: Work closely with the CoE Director, Service Delivery Manager, Merchandising Lead, Tech Lead, and international stakeholders to manage quality risks, report QA performance, and resolve critical issues.
Requirements
- Experience: At least 5 years of experience in Software Testing/QA, including proven experience leading QA teams or managing testing activities in complex enterprise environments.
- SAP Hybris Expertise: Strong hands-on experience with SAP Commerce Cloud (Hybris), particularly in eCommerce merchandising, pricing, promotions, vouchers, and business configurations.
- eCommerce Knowledge: Deep understanding of end-to-end eCommerce business processes, including product management, shopping carts, checkout, payment, order management, and customer journeys.
- Testing & Management Skills: Strong expertise in test strategy, test planning, regression testing, sanity testing, UAT/BVT, defect management, and root cause analysis.
- Tools: Proficiency in Jira, Confluence, and QA management tools. Experience with Adobe Experience Manager (AEM) is an advantage.
- Leadership & Communication: Proven leadership, analytical thinking, problem-solving, stakeholder management, and decision-making skills.
- English Communication: Fluent written and spoken English, with the ability to communicate professionally and confidently with international clients and senior stakeholders.
- Experience working with multinational corporations, global enterprise clients, or large-scale eCommerce/CoE operations is highly preferred.
- ISTQB or equivalent QA certification is an advantage.
- Willingness to participate in on-call rotations and support critical releases, promotional campaigns, and occasional after-hours activities.
Compensation & Benefits
- Salary: up to VND 60 million/month, with 15 months of salary per year.
- Shift Allowance: Additional allowances for shift-based work.
- Salary Review: Annual performance evaluations and salary reviews.
- Health & Statutory Benefits: Annual health check-ups, social insurance, and public holidays in accordance with Vietnamese labor laws.
- Global Projects: Opportunities to work on large-scale projects for leading international clients and global enterprises.
- Technical Challenges: Exposure to enterprise-scale systems and opportunities to solve complex technical and business challenges.
- Agile Working Environment: Work in autonomous, flexible, and high-performing Scrum teams following Agile/Scrum methodologies.
- Company Culture: Enjoy a young, dynamic, open, collaborative, and international working environment.
Working Location
- BiPlus Hanoi Office: Floors 3–6, 85 Tran Thai Tong Street, Cau Giay District, Hanoi, Vietnam.
Working Hours
- Monday to Friday, plus 2 Saturdays per month, following the project’s shift-based work schedule.
Application Contact
- Ms. Luyen – BiPlus Recruitment Team
- Email: [email protected]
- Phone: 0969 059 356 (Zalo, WhatsApp)
