About the Role
- BiPlus is looking for an IT Communicator – English to join our eCommerce Operations Centre of Excellence (CoE), supporting a large-scale, multi-country eCommerce platform for a global enterprise client.
- This position combines Indonesian-language business communication with hands-on eCommerce platform operations. You will work closely with English-speaking business users to understand their operational needs, manage service requests, coordinate with internal technical teams, and directly perform system configurations for online store operations.
- You will work with enterprise platforms including SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM). Training will be provided, so prior experience with these platforms is not mandatory.
Key Responsibilities
- Client Communication: Communicate directly with English-speaking business users to gather requirements, clarify requests, provide updates, and support daily platform operations.
- Ticket Management: Receive, analyze, process, and monitor operational tickets and incidents through Jira, ensuring compliance with response and resolution SLAs.
- eCommerce Operations: Configure and maintain products, prices, inventory, promotions, vouchers, and online store content according to business requirements.
- Requirement Coordination: Translate and communicate business requirements between English-speaking users and internal technical and operations teams.
- Issue Resolution: Investigate platform usage and configuration issues, coordinate with relevant teams, and follow up until resolution.
- Quality & Launch Support: Perform configuration checks, support business validation testing (BVT), and assist with major product launches and promotional campaigns.
- Documentation & Reporting: Prepare and maintain operational documents, meeting notes, progress reports, and user instructions in Indonesian and English as required.
Requirements
- Language Proficiency: Fluent English in all four skills (listening, speaking, reading, and writing), with native or near-native communication proficiency.
- Experience: 6 months to 4 years of experience in IT communication, translation/interpretation, eCommerce operations, application support, or related roles.
- Domain Knowledge: Basic understanding of eCommerce operations, including product management, pricing, promotions, inventory, and order processing, or willingness to learn.
- Technical Skills: Good Microsoft Excel/Google Sheets skills; experience with Jira, Confluence, or eCommerce platforms is an advantage.
- Communication Skills: Strong verbal and written communication skills, with the ability to work effectively with international clients and technical teams.
- Working Style: Detail-oriented, proactive, and capable of managing multiple operational requests under SLA-driven deadlines.
- Flexibility: Willingness to support occasional weekend or after-hours activities during major product launches and campaigns.
Nice to Have
- Experience with SAP Commerce Cloud (Hybris), Adobe Experience Manager (AEM), or other eCommerce platforms.
Compensation & Benefits
- Salary: Up to VND 30,000,000/month, depending on qualifications and experience.
- Bonuses: Quarterly performance bonuses and year-end bonuses (equivalent to 1–3 months’ salary).
- Salary Review: Annual performance evaluation and salary review.
- Health & Statutory Benefits: Annual health check-ups, social insurance, public holidays, and other benefits in accordance with Vietnamese laws and Company policies.
- Global Projects: Opportunities to work directly with international clients on large-scale enterprise eCommerce platforms.
- Professional Development: Hands-on training in SAP Commerce Cloud (Hybris), AEM, eCommerce operations, and IT business processes.
- Agile Working Environment: Work in collaborative, autonomous, and high-performing Agile/Scrum teams.
- Continuous Learning: Access to training programs, mentoring, coaching, company learning hours, and professional development activities.
- Company Culture: A young, dynamic, and international working environment with company retreats, team building, picnics, and other engagement activities.
- Career Growth: Opportunities to develop towards Senior IT Communicator, eCommerce Operations Specialist, Business Analyst, or Team Lead roles.
Working Location
BiPlus Hanoi Office – Floors 3–6, 85 Tran Thai Tong Street, Cau Giay District, Hanoi, Vietnam.
Working Hours
- Monday to Friday: 08:00–12:00 and 13:30–17:30.
- Work two Saturdays per month, according to the company’s work schedule.
Application Contact
Ms. Luyen – [email protected] – 0333033848 (Zalo, WhatsApp).
